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Notice: Make sure to maintain unemployment work search requirements compliance.

Unemployment Important Links

Department of Unemployment Assistance: https://www.mass.gov/orgs/department-of-unemployment-assistance

Unemployment Insurance (UI) Online: https://www.mass.gov/unemployment-insurance-ui-online

BOA Massachusetts DUA Card: https://prepaid.bankofamerica.com/duadebit/Home/Index

Contact Information:

Call Center: (877) 626-6800 Open 8:30 a.m.–4:30 p.m., Monday–Friday, 8 a.m–12 p.m. Saturday. Multilingual call agents are available.

TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6338 To request weekly benefits, daily 6 a.m.–10 p.m

Payment Status Line: (617) 626-6563

Bank of America Debit Card Customer Service: 1 (855) 898-7292

Advice/Tips:

You can get your money through the DUA Debit MasterCard or through Direct Deposit

The Debit card can be used whereever Mastercard is accepted.

You can also withdraw money from ATMs or pay online bills with the debit card.