FOR PARENTS: We recommend all parents enroll their kids in's online Homeschool or Afterschool program to prevent them from falling behind in their education due to the recent COVID developments and school staff shortages. Sign Up Here.
Notice: Make sure to maintain unemployment work search requirements compliance.

Contact Information:

  • Call Center: (877) 626-6800 Open 8:30 a.m.–4:30 p.m., Monday–Friday, 8 a.m–12 p.m. Saturday. Multilingual call agents are available.
  • TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6338 To request weekly benefits, daily 6 a.m.–10 p.m
  • Payment Status Line: (617) 626-6563
  • Bank of America Debit Card Customer Service: 1 (855) 898-7292

  • Advice/Tips:

  • You can get your money through the DUA Debit MasterCard or through Direct Deposit
  • The Debit card can be used whereever Mastercard is accepted.
  • You can also withdraw money from ATMs or pay online bills with the debit card.