Contact Information:

  • Call Center: (877) 626-6800 Open 8:30 a.m.–4:30 p.m., Monday–Friday, 8 a.m–12 p.m. Saturday. Multilingual call agents are available.
  • TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6338 To request weekly benefits, daily 6 a.m.–10 p.m
  • Payment Status Line: (617) 626-6563
  • Bank of America Debit Card Customer Service: 1 (855) 898-7292

  • Advice/Tips:

  • You can get your money through the DUA Debit MasterCard or through Direct Deposit
  • The Debit card can be used whereever Mastercard is accepted.
  • You can also withdraw money from ATMs or pay online bills with the debit card.