Contact Information:

  • Phone (apply for benefits or certify): 1-877-664-6984 Monday-Friday, 7:00am-7:00pm.
  • KeyBank Customer Service: (866) 295-2955.

  • Advice/Tips:

  • The Waiting period for unemployment benefits has been waived during Covid-19.
  • NY is extending the period covered by UI benefits for an extra 13 weeks (39 weeks total).
  • You can get paid with direct deposit or through a pre-paid debit card.
  • It takes about 3 weeks after applying to receive your first benefits.