Contact Information:

  • Unemployment Customer Service: 1-877-644-6562 Monday through Friday 7 a.m. to 7 p.m., Saturdays 9 a.m. to 5 p.m., and Sundays 9 a.m. to 1 p.m
  • Alternate number: 614-995-7066 option 3
  • Online Chat: Bottom corner of website (virtual agent only)
  • email: UCBENINQUIRY@jfs.ohio.gov (Inquiries)
  • email: ui_respond@jfs.ohio.gov (document uploads)

  • Advice/Tips:

  • You can choose to have your payment made through direct deposit or through a debit card.
  • Direct deposit may take a few days to post to your account after the money has been disbursed.
  • If status says "Payment Held" you will need to call them to get it fixed.
  • In some cases you will be required to verify your identity through Experian.