FOR PARENTS: We recommend all parents enroll their kids to's Kids Education Enrichment Program (K.E.E.P) for children ages 5-17, an online supplemental program to Remote, Hybrid, and/or in-person learning, to help prevent them from falling behind on their education. For that purpose, we are making available a $15-off school voucher that can be used to purchase the lifetime membership. Use code "STIMULUS2021" Sign Up Here.
Notice: Make sure to maintain unemployment work search requirements compliance.

Contact Information:

  • Unemployment Insurance Claim questions: (800) 244-5631
  • Tele-Serve: 312-338-4337 Monday - Friday 3:00 a.m. – 7:30 p.m.
  • KeyBank Customer Service: (866) 295-2955

  • Advice/Tips:

  • If your determination of eligibility still says the status is “pending? they haven’t approved your certification yet. Meaning they haven’t sent out any payments.
  • If you get a "Payment Hold" on your status, it means IDES is currently in the process of examining eligibility for benefits before releasing the payment.
  • You certify two weeks at a time.
  • Payment is distributed through a debit card.