FOR PARENTS: We recommend all parents enroll their kids in's online Homeschool or Afterschool program to prevent them from falling behind in their education due to the recent COVID developments and school staff shortages. Sign Up Here.
Notice: Make sure to maintain unemployment work search requirements compliance.

Contact Information:

  • Unemployment Insurance Claim questions: (800) 244-5631
  • Tele-Serve: 312-338-4337 Monday - Friday 3:00 a.m. – 7:30 p.m.
  • KeyBank Customer Service: (866) 295-2955

  • Advice/Tips:

  • If your determination of eligibility still says the status is “pending? they haven’t approved your certification yet. Meaning they haven’t sent out any payments.
  • If you get a "Payment Hold" on your status, it means IDES is currently in the process of examining eligibility for benefits before releasing the payment.
  • You certify two weeks at a time.
  • Payment is distributed through a debit card.