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Contact Information:

  • Unemployment Insurance Claim questions: (800) 244-5631
  • Tele-Serve: 312-338-4337 Monday - Friday 3:00 a.m. – 7:30 p.m.
  • KeyBank Customer Service: (866) 295-2955

    • Advice/Tips:

  • If your determination of eligibility still says the status is “pendingâ€? they haven’t approved your certification yet. Meaning they haven’t sent out any payments.
  • If you get a "Payment Hold" on your status, it means IDES is currently in the process of examining eligibility for benefits before releasing the payment.
  • You certify two weeks at a time.
  • Payment is distributed through a debit card.