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Notice: Make sure to maintain unemployment work search requirements compliance.

Unemployment Important Links

North Carolina Employment Security: https://des.nc.gov/apply-unemployment

North Carolina DES Debit Card Support: https://prepaid.bankofamerica.com/ncdesdebitcard/Program/FAQ

Contact Information:

Phone (Claims): 888-737-0259 M-F 8 a.m.-3 p.m. mountain time, except observed holidays.

Pandemic Unemployment Assistance line: 866-847-7209

Monday through Friday, 8:00 a.m. to 8:00 p.m. Saturday 8:00 a.m. to 5:00 p.m. Sunday from 12:00 p.m. to 5 p.m. (PUA line only)

Email: des.ui.customerservice@nccommerce.com

Advice/Tips:

Make sure you complete your weekly certification every week to avoid having issues with getting your benefits paid.